Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, content, products, and services operated by Commune Media, LLC. (“Commune,” “we,” “us,” or “our”), including onecommune.com, the Commune mobile and web applications, Commune Coach, our coaching programs, courses, community features, and live and recorded events (collectively, the “Services”).

By accessing or using the Services, creating an account, or purchasing a subscription, you agree to be bound by these Terms and by our Privacy Policy, our Consumer Health Data Privacy Policy, and our AI Safety & Crisis Resources page, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Services.

These Terms are a binding contract between you and Commune.

You must be 18 or older

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is greater) to create an account or use the Services. The Services, and Commune Coach in particular, are designed for adults. Companion-style artificial intelligence may not be suitable for minors.

We do not knowingly collect personal information from anyone under 18. If we learn that an account belongs to someone under 18, we will close the account and delete the associated personal information as described in our Privacy Policy.

Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it current. Notify us promptly at [email protected] if you believe your account has been compromised.

One account per person

Accounts are personal to you. You may not share, sell, transfer, or license your account or subscription to anyone else.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not use the Services in a way that infringes the rights of others, violates applicable law, or interferes with the operation or security of the Services.

The Services may include digital content, courses, coaching programs, community features, live or recorded events, AI-powered tools including Commune Coach, and other offerings.

All content is provided for general wellness, informational, and educational purposes only. It is not a substitute for professional medical, mental health, legal, or financial advice. See Section 9 (Medical Disclaimer; Not for Emergency Use) for important information about the limits of the Services.

We reserve the right to modify, suspend, or discontinue any part of the Services, or any feature of them, at any time and without liability. Where a modification materially reduces a paid feature you are currently subscribed to, we will provide notice as required by applicable law.

The Services may provide access to third-party tools, platforms, products, or services that we do not control. Your use of third-party services is governed by their own terms and privacy policies, not these Terms or Commune’s Privacy Policy.

Teachers, guides, and other contributors who appear in Commune content are independent and are not employees or agents of Commune unless we say otherwise. Commune does not endorse and is not responsible for any product, supplement, practice, or service that a third party recommends or that is referenced in the Services.

You own your content

When you submit content through the Services, including comments, feedback, testimonials, posts, images, audio, video, journal entries shared to community spaces, or other materials (“User Content”), you retain ownership of your User Content.

License to Commune

By submitting User Content, you grant Commune a non-exclusive, royalty-free, worldwide license to use, host, store, reproduce, modify, display, and distribute such User Content solely for the purposes of operating, maintaining, moderating, improving, and promoting the Services, as described in our Privacy Policy.

Marketing use requires your permission

Use of identifiable User Content for marketing or promotional purposes will occur only with your permission or where otherwise permitted by applicable law, including through anonymization or aggregation.

Your conversations with Commune Coach are not User Content for marketing purposes

For clarity: your private conversations with Commune Coach, and the information in your Coach Memory, are never disclosed to advertisers, ad networks, or data brokers, and are never used for third-party advertising, promotion, or public display. They are governed by our Privacy Policy and our Consumer Health Data Privacy Policy.

Moderation

We reserve the right to review, moderate, or remove User Content that violates these Terms, our community guidelines, or applicable law. Content may be reviewed by automated systems, human moderators, or both. You are solely responsible for the User Content you submit and for ensuring it does not infringe the rights of others.

You are interacting with AI, not a person

Certain features of the Services are powered by artificial intelligence or machine learning (“AI Features”), including Commune Coach.

Commune Coach is an artificial intelligence system. It is not a human being, not a licensed professional, and not a person who knows you. You acknowledge this on the AI consent screen before you first use Commune Coach. There is no live monitoring of your Coach conversations.

What Commune Coach does

Commune Coach personalizes your programs, content, and guidance based on information you share with it, which it stores as “Coach Memory.” You can request to view, edit, or delete your Coach Memory at any time by emailing [email protected]. See our Privacy Policy and our Consumer Health Data Privacy Policy for how this information is handled.

Commune Coach can be wrong

AI-generated content can be inaccurate, incomplete, outdated, or unsuited to your circumstances, and can state incorrect things confidently. Treat Coach output as a starting point for your own thinking, not as a verdict. You remain responsible for how you interpret and act on any AI-generated output.

Commune Coach is not therapy, counseling, or healthcare

Commune Coach does not provide, and is not offered or advertised as providing, psychotherapy, therapy, counseling, mental or behavioral healthcare, or any other licensed professional service. It provides general wellness coaching and education. Using Commune Coach does not create a doctor-patient, therapist-client, or other professional relationship, and your conversations with it are not legally privileged or confidential in the way communications with a licensed professional are.

Crisis situations

Commune Coach is not an emergency service and cannot summon help. If a conversation suggests you may be in immediate danger, the system will refuse to continue the conversation, and you should take immediate appropriate steps outside of the Services. If you are in crisis, use the resources in Section 9.2 now rather than continuing to talk with the Coach.

No automated decision-making with significant effects

AI Features do not make automated decisions that produce legal or similarly significant effects about you, and we do not use them to determine eligibility for employment, credit, housing, insurance, healthcare access, or any similar outcome.

Health information and consent

Commune Coach will ask you about your health, wellness, stress, sleep, mood, and goals in order to personalize your experience. You choose what to share, and we ask for your consent before the Coach collects this information. How we handle it, and how you withdraw consent, is described in our Consumer Health Data Privacy Policy.

General wellness only

THE SERVICES, INCLUDING COMMUNE COACH AND ANY AI-GENERATED OR PERSONALIZED CONTENT, PROGRAMS, RECOMMENDATIONS, OR CHECK-INS, ARE PROVIDED FOR GENERAL WELLNESS, INFORMATIONAL, AND EDUCATIONAL PURPOSES ONLY. THE SERVICES ARE NOT PROVIDED BY A LICENSED MEDICAL OR MENTAL HEALTH PROFESSIONAL AND DO NOT CONSTITUTE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. THE SERVICES ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, MITIGATE, OR PREVENT ANY DISEASE OR CONDITION.

ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTION YOU HAVE ABOUT A MEDICAL OR MENTAL HEALTH CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF SOMETHING YOU READ OR HEARD THROUGH THE SERVICES.

AI-generated content, including guidance from Commune Coach, may at times be inaccurate, incomplete, or unsuited to your individual circumstances. You remain responsible for how you interpret and use any AI-generated outputs, and you should consult a qualified healthcare provider before making decisions based on the Services.

Physical practices offered through the Services, including movement, yoga, breathwork, fasting, cold exposure, and dietary practices, carry inherent risks. Consult your physician before beginning any new practice, particularly if you are pregnant, have a medical condition, or are taking medication. Stop immediately if you experience pain, dizziness, or distress.

Not for emergencies

THE SERVICES ARE NOT DESIGNED OR INTENDED FOR USE DURING A MEDICAL OR MENTAL HEALTH EMERGENCY. IF YOU ARE EXPERIENCING AN EMERGENCY, CALL 911 (OR YOUR LOCAL EMERGENCY NUMBER) OR GO TO THE NEAREST EMERGENCY ROOM IMMEDIATELY. DO NOT RELY ON THE SERVICES IN AN EMERGENCY.

Crisis resources (United States):

• 988 Suicide & Crisis Lifeline: call or text 988. Free, confidential, 24/7.
• Crisis Text Line: text HOME to 741741.
• National Domestic Violence Hotline: 1-800-799-7233, 24/7.
• Emergency: 911.
• Outside the United States: find a helpline at findahelpline.com.

These services connect you with trained humans. Commune Coach cannot do what they do. Additional detail is on our AI Safety & Crisis Resources page.

Your submission of personal information through the Services is governed by our Privacy Policy, which describes how we collect, use, share, retain, and protect personal information, including information submitted through community features and AI Features.

Health and wellness information you share with Commune Coach or elsewhere in the Services is additionally governed by our Consumer Health Data Privacy Policy, which describes the consent we obtain before collecting it, the categories of third parties who receive it, our commitment not to sell it, and how you withdraw consent and request deletion.

Paid subscriptions

Certain parts of the Services require a paid subscription (“Membership”). Current prices, billing periods, and included benefits are shown at the point of purchase and are part of these Terms.

Automatic renewal

YOUR MEMBERSHIP RENEWS AUTOMATICALLY. Unless you cancel before the end of your then-current billing period, your Membership will automatically renew for another period of the same length, and we will charge the payment method on file at the then-current price, plus applicable taxes.

Billing periods are as shown at purchase. For any renewal that extends your Membership beyond one year, we will send you a renewal reminder between 30 and 40 days before the renewal charge. For all Memberships, including monthly ones, we will send you a reminder at least once a year for as long as your Membership continues. Each reminder identifies your Membership, the amount and date of the upcoming charge, and how to cancel.

Free trials and introductory offers

If your Membership begins with a free trial or discounted introductory period, the trial converts automatically into a paid Membership at the end of the trial unless you cancel before it ends. The length of the trial, the price that will be charged, and the date of the first charge are disclosed at sign-up.

How to cancel

You can cancel at any time, and cancelling is as easy as signing up. To cancel:

• Go to Account Settings → Membership → Cancel Membership on our site and follow the prompts. No phone call, chat, or retention conversation is required.
• Or email [email protected] with the subject line “Cancel Membership” from the email address on your account.
• If you purchased through the Apple App Store or Google Play, you must cancel through that store’s subscription settings, because Commune cannot cancel or refund those subscriptions directly.

Cancellation takes effect at the end of your current billing period. You keep access to your Membership benefits through the end of the period you have already paid for.

Refunds

Except where required by law, payments are non-refundable and we do not provide refunds or credits for partial billing periods, unused time, or content you did not access. If you are not satisfied, contact [email protected] within 7 days of your first charge and we will refund that charge.

Purchases made through the Apple App Store or Google Play are subject to that store’s refund policy, not this one.

Price changes

We may change subscription prices. We will give you at least 30 days’ notice before a price change takes effect on your Membership, and the new price will apply only to billing periods beginning after the notice period. If you do not want to pay the new price, cancel before it takes effect.

Payment authorization

By providing a payment method, you authorize Commune and its payment processors to charge that method for all amounts due. Payment card details are handled by third-party processors such as Stripe, PayPal, and Kajabi. Commune does not store full payment card numbers. If a charge fails, we may retry it and may suspend your Membership until payment succeeds.

Taxes

Prices exclude applicable sales, use, VAT, GST, and similar taxes unless stated otherwise. You are responsible for those taxes.

Consent to electronic records

You consent to receive communications from us electronically, including by email and in-app notification, and you agree that electronic agreements, notices, disclosures, and other communications satisfy any legal requirement that they be in writing.

Marketing email

You can unsubscribe from marketing email using the link in any marketing message, or by emailing [email protected]. Transactional and account messages (billing, security, service changes) are part of the Services and are not marketing.

You may not:

• Violate any applicable law or regulation
• Infringe the intellectual property or privacy rights of others
• Collect or track the personal information of other users without their consent
• Interfere with or disrupt the security or performance of the Services
• Attempt to gain unauthorized access to systems, accounts, or data
• Use the Services to harass, threaten, defame, or abuse any person
• Use the Services, including Commune Coach, to obtain medical, psychiatric, legal, or financial advice, or represent to anyone that Commune has provided such advice
• Scrape, crawl, or use automated means to extract content from the Services, or use Commune content, including Coach outputs, to train, fine-tune, or evaluate any machine learning model
• Reverse engineer, decompile, or attempt to extract the prompts, models, or source code underlying any AI Feature
• Impersonate Commune, a Commune teacher, or any other person
• Share, resell, or provide access to your account or to paid content

We reserve the right to suspend or terminate access for violations of these Terms.

All content and materials provided by Commune, excluding User Content, are owned by or licensed to Commune and are protected by intellectual property laws. Subject to your compliance with these Terms and payment of applicable fees, Commune grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and view Commune content for your own personal, non-commercial use. You may not reproduce, distribute, publicly perform, or create derivative works from Commune content without prior written permission.

If you believe content on the Services infringes your copyright, send a notice containing the elements required by 17 U.S.C. §512(c)(3) to our designated agent:

Designated Copyright Agent Commune Media, LLC, 22722 Chamera Lane, Topanga, CA 90290, United States, [email protected]

We will respond to valid notices, and you may submit a counter-notice if your content was removed in error. We terminate the accounts of repeat infringers in appropriate circumstances.

We may suspend or terminate your access to the Services at any time if we believe you have violated these Terms or applicable law, or if required by law. Where we terminate a paid Membership other than for your breach or a violation of law, we may, at our discretion, refund the unused portion of your then-current billing period.

You may stop using the Services at any time and may delete your account through Account Settings or by emailing [email protected]. Deleting your account does not automatically cancel a subscription purchased through the Apple App Store or Google Play. See Section 11.4.

Provisions that by their nature should survive termination will survive, including Sections 7.2, 9, 14, 17, 18, 19, 20, and 21.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that the Services will be uninterrupted, secure, or error-free, or that any content, recommendation, or AI-generated output (including from Commune Coach) will be accurate, complete, or suitable for your particular health, medical, or wellness circumstances. We make no warranty regarding any health, medical, wellness, or behavioral outcome, including any outcome related to your use of personalized programs, AI Features, or any third-party product or service recommended or referenced through the Services.

We do not warrant that Commune Coach will detect distress, risk, or a crisis in any given conversation, or that any safety feature will function without failure. Safety features are a supplement to, and never a substitute for, professional help and emergency services.

To the fullest extent permitted by law, Commune shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Services, including without limitation any health, medical, mental health, or wellness outcome, or any reliance on content, AI-generated output, or recommendations from Commune Coach or other AI Features, or any third-party product, service, or professional recommended or referenced through the Services.

To the fullest extent permitted by law, Commune’s total aggregate liability for all claims arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid Commune in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages or warranties, so some of the above may not apply to you. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited by law.

You agree to defend, indemnify, and hold harmless Commune, its affiliates, and their officers, directors, employees, contractors, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from or related to your use of the Services, your User Content, your breach of any representation you make to us, or your violation of these Terms or applicable law.

Contact us first

Most concerns can be resolved quickly and directly. Before either party files a lawsuit, you and Commune agree to try to resolve the dispute informally by sending the other a written notice that describes the dispute and the relief sought.

If you have a dispute with us, send your notice to [email protected]. If we have a dispute with you, we will send our notice to the email address on your account.

Both parties agree to work in good faith for 60 days from the date the notice is sent. Completing this process is a condition of filing suit, except for the claims described in Section 20.3.

How disputes are resolved

If the dispute is not resolved within that 60-day period, either party may bring the claim in court. Any such claim is governed by the law and brought in the courts identified in Section 21 (Governing Law and Venue).

Exceptions

Section 20.1 does not apply to: (a) claims that qualify for small claims court and are brought there on an individual basis; and (b) actions seeking injunctive relief for infringement or misuse of intellectual property. Either party may bring those claims without first completing the informal process.

Time limit for claims

To the fullest extent permitted by applicable law, any claim arising out of or relating to these Terms, your Membership, or your billing must be filed within one (1) year after the date the claim accrues, or it is permanently barred.

This Section 20.4 does not apply to: (a) any claim for personal injury or wrongful death; (b) any claim under a law that does not permit the limitations period to be shortened by agreement, including the California Consumers Legal Remedies Act; or (c) any claim in a jurisdiction that does not permit this kind of limitation. Nothing in this Section changes when a claim accrues under applicable law, including any rule of delayed discovery.

Survival

This Section survives termination of your account and of these Terms.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall be resolved exclusively in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction there. Nothing in this Section deprives you of any protection of the mandatory consumer-protection law of your state or country of residence.

Entire agreement. These Terms, together with the Privacy Policy, the Consumer Health Data Privacy Policy, the AI Safety & Crisis Resources page, and any purchase terms presented at checkout, are the entire agreement between you and Commune regarding the Services.

Severability. If any provision is held unenforceable, the remaining provisions remain in effect.

No waiver. Our failure to enforce any provision is not a waiver of it.

Assignment. You may not assign these Terms. Commune may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

We may update these Terms from time to time. We will provide notice of material changes as required by applicable law, and where practicable at least 30 days before they take effect, by email to the address on your account or by prominent notice in the Services, and the “Last Updated” date above will change. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Where a change materially affects how we collect or use your health data, we will obtain your consent as described in the Consumer Health Data Privacy Policy rather than relying on continued use.

Commune Media, LLC 22722 Chamera Lane Topanga, CA 90290 United States

• General and privacy: [email protected]
• Safety concerns about Commune Coach: [email protected]
• Billing and support: [email protected]
• Legal notices: [email protected]

• Privacy Policy: https://resources.onecommune.com/legal/privacy-policy.html
• Consumer Health Data Privacy Policy: https://resources.onecommune.com/legal/health-data-privacy-policy.html
• Your Privacy Choices: https://resources.onecommune.com/legal/privacy-choices.html
• AI Safety & Crisis Resources: https://resources.onecommune.com/legal/ai-safety-crisis-resources.html

Commune Coach is for adults (18+). Commune is not a healthcare provider.